FAQs

Where is my Item?

If you have a query about the delivery time or date of your order, please contact us on 01642 628187 10am – 5pm Mon/Fri

How do I report a damaged item?

In the unlikely event there is an issue with the goods you have ordered please send us and email with pictures and description of the fault we will work with the supplier to get the issue resolved.

How do I change my Delivery address?

If you would like to change your delivery address give us a call with your order details 01642 628187

How do I change my order?

If you would like to change your order give us a call with your order details 01642 628187

How do I cancel my order?

If you would like to cancel your order give us a call with your order details 01642 628187

Do you have a showroom?

No. We are Internet only we are associated with stores in the North East.

How long is my item guaranteed for?

This depends on the supplier and should be listed in the product description, if you would like more information call us on 01642 628187

Do you deliver overseas?

Occasionally we do call for more details 01642 628187

Do you offer volume discount?

If you are buying multiple items give us a call and we will see what we can do.

Can I pay Cash on collection?

No. All payment must be cleared before items are delivered.

My payment didn’t go through?

Occasionally banks put a stop on payments going through online as a fraud prevention, if this happens call your bank they can lift the block and if you reorder payment should clear.